Maxx Laboratories LLC (“Maxx Laboratories,” “we,” “our,” or “us”) operates the website www.sterigen.us and the Sterigen brand (the “Site”). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit the Site, place an order, or contact us.

1. Information we collect

Information you provide

• Order and contact details: your name, email address, phone number, organization, shipping address, and the details of your order.
• Wholesale inquiries: information you submit through our wholesale form, such as your name, work email, organization, phone, estimated volume, and message.
• Communications: information you provide when you email us or otherwise contact us.

Payment information

Payments are processed by our third-party payment provider, PsiFi (which uses Transak as its payment rail). Your payment is entered on the provider’s secure, encrypted page. We do not collect or store full payment card numbers or cryptocurrency wallet credentials on our servers. The provider processes your payment information under its own terms and privacy policy.

Information collected automatically

When you visit the Site, our hosting and forms provider (Netlify) may automatically collect limited technical information — such as your IP address, browser type, and pages viewed — for security, fraud prevention, and to operate the Site. The Site uses only essential cookies needed for basic functionality; we do not use third-party advertising cookies.

2. How we use your information

• To process, fulfill, and ship your orders, and to send order-related communications.
• To respond to inquiries, including wholesale and bulk requests, and to provide customer support.
• To operate, maintain, secure, and improve the Site and prevent fraud or misuse.
• To comply with applicable legal, tax, accounting, and regulatory obligations.

3. How we share your information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers: Netlify (website hosting and form submissions); PsiFi / Transak (payment processing); and shipping carriers such as UPS or FedEx (to deliver your order).
• Legal and safety: when required by law, subpoena, or to protect our rights, customers, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. Data retention

We keep your information for as long as needed to fulfill your orders and inquiries and to meet legal, tax, and accounting requirements, after which we delete or anonymize it.

5. Data security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices and rights

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending non-essential communications, by emailing info@sterigen.us. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the GDPR; we will honor applicable requests as required by law.

7. Children’s privacy

The Site and our products are intended for professional and business customers and are not directed to individuals under 18. We do not knowingly collect personal information from minors.

8. Third-party links

The Site may link to third-party websites (for example, our payment provider). We are not responsible for the privacy practices of those sites; please review their policies.

9. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

10. Contact us

Questions about this Policy or your information? Contact Maxx Laboratories LLC at info@sterigen.us.